Juxtapost FAQ

Q: Help, I don't understand!
A: If reading the manual doesn't help, please send me an email at info@pixbookdesign.com. You can also contact me on Skype, see here for instructions. Believe me, I have fixed problems over Skype that would have taken days of emailing back and forth!

Q: How do I pay?
A: See instructions here.

Q: Will Juxtapost work in Photoshop Elements?
A: No, there is no scripting support in Photoshop Elements. Juxtapost only works with Photoshop CS4 and later versions.

Q: Will Juxtapost work in Photoshop CS, CS2 or CS3?
A: No, we have discontinued support for CS2 and CS3. (And there was never any support for the original Photoshop CS).

Q: Will Juxtapost work with Lightroom?
A: No, while Lightroom offers scripting capabilities, it would be major undertaking for me to implement this.

Q: Will Juxtapost work with Windows?
A: Yes, absolutely!

Q: When I right-click on an image in Bridge and choose Juxtapost, nothing happens.
A: First check in Bridge's Preferences under Startup scripts that Juxtapost is listed and checked. If not, then you may be running an older/newer Bridge than the Photoshop from which you installed Juxtapost. If that doesn't help, please contact me.

Q: I can't see the Juxtapost menu in Bridge.
A: Make sure you right-click (ctrl-click on a Mac). If the menu is not there, please go into Bridge's Preferences, choose Startup scripts and make sure Juxtapost is there and that it is checked. If you still have problems, contact me.

Q: Why do I have to activate Juxtapost on different machines, or

Q: Why doesn't my action file work on my other machine?
A: An action file is what defines the buttons in your action palette. Some Juxtapost actions call javascript files and these reside somewhere in your home folder. For reasons unknown to me, Adobe software installs itself in different folders depending on your operating system. Therefore, the action file for Juxtapost is built and customized for your particular Photoshop during installation.

Q: Can I use my activation code to install Juxtapost on another machine?
A: You can use Juxtapost on another machine, but you need to request a new activation code - just send me an email!

Q: Can I use my activation code to install ProAlbum-Designer?
A: No, Juxtapost and ProAlbum-Designer are separate products.

Q: When I run the installation script, I get an error message.
A: If the error message happens during installation, please contact me and I will assist you.

Q: My images are rotated when placed in a collage.
A: You are probably trying to build a collage with RAW images. Some camera manufacturers do not rotate images taken in portrait mode, instead they set the EXIF information so that the RAW converter rotates it. Juxtapost can not do this, so I recommend converting your RAW files to a JPEG first. (You can use the Image Processor in Photoshop/Bridge to do this on many files at the same time.)

Q: How can I uninstall an earlier version of Juxtapost?
A: The easiest way is to press cmd-K (ctrl-K) in Bridge, go to Startup Scripts and uncheck Jux-Add.