Q: Help, I don't understand!
A: If reading the manual doesn't help, please send me an email at firstname.lastname@example.org. You can also contact me on Skype, see here for instructions.
Believe me, I have fixed problems over Skype that would have taken days of emailing back and forth!
Q: How do I pay?
A: See instructions here.
Q: Will ProAlbum-Designer work in Photoshop Elements?
A: No, there is no scripting support in Photoshop Elements. ProAlbum-Designer only works with Photoshop CS4 and later versions.
Q: Will ProAlbum-Designer work in Photoshop CS, CS2 or CS3?
A: No, we have discontinued support for CS2 and CS3. (And there was never any support for the original Photoshop CS).
Q: Will ProAlbum-Designer work with Lightroom?
A: No, while Lightroom offers scripting capabilities, it would be major undertaking for me to implement this.
Q: Will ProAlbum-Designer work with Windows?
A: Absolutely! As of March 2013, you don't even have to install as administrator or worry about 32- and 64-bit Photoshop.
Q: When I right-click on an image in Bridge
and choose Make album spread, nothing happens.
A: First check in Bridge's Preferences under Startup scripts that PAD-Add is listed and checked. If not, then you may be running an older/newer Bridge than the Photoshop from which you installed ProAlbum-Designer. If that doesn't help, please contact me.
Q: I get an error message when I try Make
album spread from Bridge.
A: First make sure you are using the right menu at the top, ProAlbum-Designer > Make album spread. If that doesn't help, please contact me.
Q: I can't see the ProAlbum-Designer menu in Bridge.
A: Make sure you right-click (ctrl-click on a Mac). If the menu is not there, please go into Bridge's Preferences, choose Startup scripts and make sure PAD-Add is there and that it is checked. If you still have problems, contact me.
Q: Why do I have to activate ProAlbum-Designer on different machines, or
Q: Why doesn't my action file work on my other machine?
Q: Can I use my activation code to install
ProAlbum-Designer on another machine?
A: You can use ProAlbum-Designer on another machine, but you need to request a new activation code - just send me an email!
Q: When I run the installation script, I get
an error message.
A: If the error message happens during installation, please contact me and I will assist you. A log file is created in the ProAlbum-Designer folder, please attach it.
Q: What is the Universal book?
A: This is for users of Spreadbook Online Albumproofing, the idea being that you design a square book at a large size so that you can downsize the spreads for different smaller (square) sizes. A great tool for resizing is the Downrez tool which was introduced in ProAlbum-Designer v1.5.
Q: My images are rotated when placed on a spread.
A: You are probably trying to build a spread with RAW images. Some camera manufacturers do not rotate images taken in portrait mode, instead they set the EXIF information so that the RAW converter rotates it. ProAlbum-Designer can not do this, so I recommend converting your RAW files to a JPEG first. (You can use the Image Processor in Photoshop/Bridge to do this on many files at the same time.)
Q: The menu "Simple spreads" does not appear?
A: This is probably because there is an old installation still blocking the new one. The installation program for version 5 tries to delete the old version, but if the deletion requires administrator's privileges it can not remove them. The easiest solution is to manually remove the file PAD-Add from the following locations:
/c/Program/Adobe/Adobe Photoshop CS6(64 bit)/Presets/Scripts/ /c/Program/Adobe/Adobe Photoshop CS6/Presets/Scripts/ /c/Program Files (x86)/Common Files/Adobe/Startup Scripts CS6/Adobe Bridge/ /c/Program Files/Common Files/Adobe/Startup Scripts CS6/Adobe Bridge/If the problem persists, contact me.